Compliments, Comments, Concerns and Complaints

Guideposts aims is to provide services that meet individuals needs and support to fulfill their aspirations. To help us do this we want the individuals who use our services to tell us when:
• Something has gone well or you are happy with our service;
• Something about our service has not gone well or you are not happy with our service;
• You are not happy with our response to a request for service;
• A member of staff has provided a service that has made you happy;
• A member of staff has provided a service that has not met your expectations.

Our approach to your comments

• All concerns and complaints will be taken seriously and dealt with consistently;
• All concerns and complaints will be dealt with in a timely and appropriate manner;
• All concerns and complaints will be handled consistently by Guideposts Trust management;
• If we have made a mistake we will use your feedback to learn;
• All comments and compliments will be used to ensure that our services continue to improve.

How you can make a comment, complaint or highlight any concern or issue you have:

You can talk to or write to anyone in Guideposts Trust with an issue you have with our services, and that person will make sure that the right managers know about and respond to you. You can talk to:
• Staff in the service you use;
• Managers in the service you use;
• Our Head Office administrator; or
• Our Director of Services.

You can contact us in the way that is most appropriate for you:

Person In person… at the service you use

Phone By phone… to the service you use or on 01993 893576

PC By email… to the service you use or tellusyourviews@guideposts.org.uk

Envelope By post… to the service you use or Senior Administrator, Willow Tree House, Station Lane, Witney, OX28 4BH

Form By submitting a Tell Us Your Views form… by downloading  the form on the right hand side and either emailing or posting it to us. 

Read our Policy

You can download the full policy on the right of this page. This gives you details of the policy and the timescale in which you can expect us to deal with your issue: